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All of our dry goods, come with a 10 day money back/replacement guarantee. If you are not satisfied with your purchase or it is defective please contact us before sending it back for return instructions. Returned items must be in original packaging and unused. We CAN NOT accept returns on used or abused items. We will promptly refund your purchase price upon return of the item in its original condition. Shipping and Handling charges can not be refunded.
Due to the risk of being crashed or death of live products on transist while being shipped back and the significant loss of our initial shipping and packing expenses we can not accept returns on these items. Live cultures are guaranteed to arrive in good condition. If there has been damage or death to your culture in transit please inform us immediately. Pictures of the damages may be required and please save ALL packing material until you have contacted us-It may be required for a claim. Refund or replacement of the damaged product will be at microworms.in discretion.